Advancing Data Strategy and AI ROI: Insights from Capital One, Cigna, and Vanguard

925: As organizations increasingly experiment with AI, technology leaders are turning their attention to demonstrating how these tools can deliver tangible returns for the business. In this episode of Technovation, we feature a panel from our 2024 Metis Strategy Summit where Rob Alexander (CIO, Capital One), Katya Andresen (Chief Digital and Analytics Officer, Cigna), and Nitin Tandon (CIO, Vanguard) discuss how their organizations are advancing data strategy and extracting measurable value from AI initiatives. Moderated by Chris Davis (Partner and West Coast Office Lead, Metis Strategy), the conversation highlights real-world insights and provides actionable advice for technology leaders on how to measure AI’s business value, identify initiatives that will drive the greatest impact inside their organizations, and ensure a strong data strategy to guide it all. Highlights include: Cloud Infrastructure for AI Readiness: Panelists emphasize the critical role of cloud adoption as the foundation for scalable AI strategies and innovation. AI and Business ROI: The group explores frameworks for identifying high-impact AI use cases and measuring their value, from productivity gains to cost reductions. Generative AI in Action: Examples of how Generative AI is transforming customer service, developer productivity, and predictive analytics in their organizations. Human-Centric Product Mindset: Insights on embedding a human-focused, outcome-driven approach to AI development and deployment. Data Strategy and Governance: Practical steps for creating AI-ready data ecosystems while balancing experimentation with structured governance. Cross-Industry Lessons: Rob, Katya, and Nitin share their unique perspectives on leveraging AI to drive transformation in large-scale, data-intensive businesses.