The Dos and Don'ts of Scaling CS!

Are you looking to scale customer success in your organization? Join Ken Coyne on the latest Tech People episode featuring Jomilsa Souza, a senior customer success manager at Swiftly, who shares her insights on how to scale customer success in different types of organizations successfully. In this episode, Jo discusses the challenges of scaling customer success and how to approach them based on the size and segmentation of the customer base. She emphasizes the importance of prioritizing short-term goals and projects to create value for customers, and effective communication to retain talent. She also provides valuable insights into metrics and their importance, along with future trends in customer success. Whether you are a startup or a large organization, customizing your strategies to your unique needs is essential to scaling your customer success. Learn from Jo's extensive experience and valuable advice on the Dos and Don'ts of Scaling your customer success. Tune in and gain valuable insights to help you drive customer success and growth!