Jenna Chau: My CS Journey!

A lot of great takeaways this week on how to build a CS function in your company. I speak with Jenna Chau, a Head of Customer Success at Invelo, a cutting-edge software company catering to real estate investors. Jenna's journey is a testament to the power of resilience and strategic career moves. After facing the challenge of being laid off during the pandemic, she embraced the opportunity to reimagine her path and ultimately secured a customer success position. With her diverse background spanning sales, marketing, management, and event management, Jenna brings a wealth of knowledge and expertise to her role. She discusses the challenges and strategies she employs to maintain a high standard of support. From building playbooks to developing clear guidelines and procedures, Jenna unveils her methods for navigating diverse customer interactions effectively. Jenna's passion for creating unique customer experiences is contagious. Join us for this eye-opening conversation and learn how she leaves a lasting impression on her customers.