Ep #28: Jon Herstein on what it takes to "blow customers’ minds"

Jon Herstein is the SVP and Chief Customer Officer at Box where he guides the client services, technical support, consulting and implementation teams. Jon joined Box in 2011 and has spent the last eight years scaling the Customer Success organization to serve more than 90,000 customer companies, including 70% of the Fortune 500. We chat with Jon about what it takes to "blow customers’ minds" and what you can learn from simply inviting them to lunch!