Ep 52 - Evan Rich, Director of Customer Success at NS1
Strikedeck Radio: Customer Success Live - En podkast av Strikedeck & Kristen Hayer - Torsdager
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Kristen worked with Evan Rich, the Director of Customer Success at NS1, as he built out their first health scoring system. This episode covers that process, what it took to build, how that reporting helped his team, and what he would recommend to other leaders looking to do the same.
