Ep 31 - Damien Howley, VP of Client Success at Passport
Strikedeck Radio: Customer Success Live - En podkast av Strikedeck & Kristen Hayer - Torsdager
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Damien and Kristen share the perspective that CSMs should be able to elevate the conversation with customers to the executive level. This episode covers why that is so important, and how to change the conversation from a product focus to a business focus, a useful skill for everyone, but especially CSMs, to learn!
