Ep 21 - Benjamin Timmons, Director of CS at Singular.net

Ben joins Kristen to discuss how his background in Customer Success, with a recent role at Optimizely, as well as in entrepreneurship, co-founding two companies helped him develop a very effective, but somewhat scrappy, approach to building a health score. Whether you are just getting started and considering how to adopt health scores in your own company, or you already have an advanced CS tool you’re using, there's plenty to pick up from Ben’s approach!