Mastering the Art of Guest Communication

Mastering The Art of Guest Communication Creating a comprehensive, high-touch guest communication strategy not only improves your guests’ experience, but can also improve your bottom line through better guest reviews, more repeat guests, and fewer guest questions. This week we talk with the Queen of Guest Experience, Tyann Marcink Hammond of Touchstay.  Tyann is the owner of two boutique property management companies in Branson, MO and shares with us her amazing guest communication workflow, stories of how guest communication saved the day, and how you can become a master of guest communication as well.  Mentioned in this episode: 14-day free trial of Touch Stay Touch Stay 2023 Guest Communication Study Tyann’s Touch Stay Guide: https://bransonfamilyretreats.com/guide/skye Youtube Link Connect with Touch Stay Visit Touchstay instagram.com/touchstaywelcome linkedin.com/company/touch-stay Connect with Tyann Marcink Hammond tyannmarcink.com instagram.com/tyannmarcink twitter.com/tyannmarcink linkedin.com/in/tyannmarcink/ Connect with Christianne on Facebook, Instagram, and LinkedIn https://www.facebook.com/christianne.crump https://www.instagram.com/christiannecrump/ https://www.linkedin.com/in/christianne-crump Connect with STR HUB on Facebook, Instagram, and Linkedin https://www.facebook.com/the.STRHub/ https://www.instagram.com/thestrhub/ https://www.linkedin.com/company/str-hub/ Thank you for tuning into our podcast! If you’d like to suggest a show topic or provide feedback please fill out our show feedback form and we’ll be in touch! For guest suggestions please fill out our guest suggestion form.   Short-Term Rental Solutions is a Hospitality.FM production and you can find more of their shows at Hospitality.FM or anywhere else you listen to your podcasts!