What Makes a Great Scrum Master, a Development Manager’s Perspective | Chuck Durfee

Chuck Durfee: What Makes a Great Scrum Master, a Development Manager’s Perspective Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. The Great Scrum Master: Facilitating Productive Conversations, How a Great Scrum Master Drives Team Engagement In this segment, Chuck discusses the qualities of a great scrum master who maximizes time and talent within the team. He shares an example of a scrum master who displayed exceptional empathy and understanding of team dynamics, even in remote meetings. This scrum master skillfully selected retrospective formats that facilitated discussions on crucial topics. Additionally, the scrum master played a valuable role in helping Chuck understand his own responsibilities as a development manager. Chuck provides tips on the importance of addressing resistance to change and the scrum master's responsibility in communicating with stakeholders. Overall, a great scrum master possesses empathy, effective communication skills, and the ability to facilitate meaningful discussions within the team. The Bad Scrum Master: Conflict Resolution in Agile Teams, Addressing the Challenges of Inflexible Scrum Masters In this segment, Chuck addresses the issue of scrum masters becoming overly rigid in their adherence to the process, which can lead to conflict within the team. He highlights that successful agile practitioners understand the need to adapt Scrum to fit their specific context. Chuck shares an example of a novice scrum master who insisted on a particular story pointing process, causing frustration among senior developers. He advises providing feedback to the scrum master and encourages self-reflection on whether one is imposing processes on the team. In this segment, we mention the book "NoEstimates" as a resource for further exploration of this topic. The segment emphasizes the importance of flexibility and considering individual team dynamics in Scrum implementation.   [IMAGE HERE] Are you having trouble helping the team work well with their Product Owner? We’ve put together a course to help you work on the collaboration team-product owner. You can find it at bit.ly/coachyourpo. 18 modules, 8+ hours of modules with tools and techniques that you can use to help teams and PO’s collaborate.   About Charles “Chuck” Durfee Chuck Durfee is an Engineering Manager in the Denver area. He leads teams to deliver quality software on-time and within budget. With expertise as a Scrum Master and Agile Coach, he uses relationships, teamwork, and a pragmatic approach to solve complex business problems. In this episode, we explore his perspective as an engineering leader, and learn what makes a great Scrum Master from the perspective of the leaders they work with. You can link with Charles “Chuck” Durfee on LinkedIn and connect with Charles “Chuck” Durfee on Twitter.