Getting Team Members to Open Up with Harsha Jalihal

In this curated episode of the Revenue Builders Podcast, hosted by John McMahon and John Kaplan, guest Harsha Jalihal, Chief People Officer at MongoDB, shares insights on fostering open communication within teams. Drawing from her extensive HR experience at Cognizant and Unilever, Harsha discusses the importance of building relationships, getting to know team members personally, and trusting one's gut instincts. She emphasizes that developing trust and understanding takes time and multiple conversations, particularly in the post-COVID era where personal and professional boundaries are blurred. Notable advice includes asking direct questions, providing space for honesty, and ensuring employees feel comfortable sharing their concerns. KEY TAKEAWAYS [00:00:38] Building Trust and Relationships [00:01:23] The Importance of Knowing Your Team [00:02:35] Navigating Difficult Conversations [00:03:15] Trusting Your Gut Instincts [00:03:55] Giving Space and Time HIGHLIGHT QUOTES [00:01:27] "You can't just think of your job as directing their work. You've got to get to know the people who work for you." [00:02:26] "It's harder to manage people these days because you have to really get to know them almost on a personal level." [00:03:00] "You're not going to get to really figure out what's bothering somebody with one conversation. It's going to take you more than one or two attempts." [00:03:49] "Is there something you're not telling me? Because you're afraid or concerned that I might react negatively to it?" Listen to the full episode with Harsha Jalihal through this link: https://revenue-builders.simplecast.com/episodes/balancing-business-and-people-in-leadership-with-harsha-jalihal/ Check out John McMahon’s book here: Amazon Link: https://a.co/d/1K7DDC4 Check out Force Management’s Ascender platform here: https://my.ascender.co/Ascender/