WIA – Conall Laverty, Founder & CEO

The Internet of Things (IoT) is changing our world at a breathtaking speed. Analyst firm Gartner predicts that there will be twenty billion IoT-enabled devices in the world by 2020 – that’s greater than 30 percent annual compound growth. And Bain predicts that the combined IoT market will grow to $520bn in 2021, more than twice the $235bn spent in 2017 With the world becoming so connected, so quickly, how is this going to change how companies and customers interact? And what does it mean for customer experience as we know it? Conall Laverty founded a company called WIA to help developers and tech companies build connected devices more easily and efficiently. He recently made the prestigious Forbes 30 under 30 list, and he is the guest on this episode of Voxpro Studios. Conall talks about: + How the theft of his bicycle was a catalyst for starting his company + His problem with the term ‘Internet of Things’ + How the IoT has transformed CX through personalisation + Gamifying the customer experience + Concerns around data and security + Catching the attention of Forbes See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.