How can brands turn customer success into their second growth engine? (feat. Daphne Costa Lopes of HubSpot)
Questions for now - Compelling perspectives on digital CX - En podkast av TELUS Digital
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On this episode, we discuss how B2B brands can turn customer success into a powerful engine for sustainable growth.While new customer acquisition acts as the primary growth driver for most B2B brands, the potential for customer success to contribute to growth should not be overlooked. Customer success teams play a critical role in reducing churn and are ideally placed to identify up-sell and cross-sell opportunities.To ignite this second growth engine, B2B leaders must work to ensure alignment between customer success and sales teams, and improve retention by helping customers derive value from their products and services.Listen for the compelling insights of Daphne Costa Lopes, global director of customer success, strategic accounts and solution architecture at HubSpot, as she shares how HubSpot delivers exceptional experiences that create value for their customers, what skills customer success managers need to foster and how HubSpot tracks customer success metrics that lead to growth.Tune into Daphne’s podcast, This is Growth, to hear more of her insights on customer success.Visit our website to learn more about TELUS Digital.
