What's new in bank CX?
Bank Customer Experience - En podkast av High Performance Media and Events - Fredager
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One of the biggest moving targets for banks or any business is customer expectations. They are constantly changing and volving as customers become more used to automated, tailored experiences. How can banks meet these expectations and deliver a good customer experience? Marbue Brown, founder of the Customer Obsession Advantage and veteran banker, discussed what's new in bank CX in today's episode of the Bank Customer Experience Podcast.Bradley Cooper, editor of ATM Marketplace spoke with Brow...
