Kiosks and the self-service consumer journey - KMC
Bank Customer Experience - En podkast av High Performance Media and Events - Fredager
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Self-service kiosks have been expanding at a rapid pace on the retail landscape, and COVID-19 has accelerated the consumer's preference for self-service.In this podcast, "Kiosks and the self-service consumer journey," Carl von Sydow, director of self-service for the Americas at Diebold Nixdorf, shares his insights with Elliot Maras, editor of Kiosk Marketplace, and comments on why this trend is emerging in a variety of retail sectors and why it is expected to continue for the foreseeable future, even beyond COVID-19.Questions addressed include:Why has there been an increase in kiosk journey's over the past years?Why are new retailers in different industries looking at self-service kiosks?What new innovations are expected to enhance kiosks?What customer verticals are expanding the most in self-service?What kiosk innovations has Diebold Nixdorf introduced in the last year?
