14 // Onboarding with Jane Portman

Jane Portman of Userlist joins Julia and Adam to share her expertise with onboarding. Why guided tours don't work, the legacy of Clippy, and drip campaigns that are more personal and considerate. Discuss this episode in the Muse community Follow @MuseAppHQ on Twitter Show notes Jane Portman @uibreakfast User Onboarding: The Ultimate Guide for SaaS Founders Userlist Benedikt Deicke Intercom lifecycle messaging Claire Suellentrop, Forget The Funnel UI Breakfast podcast tooltips Inspire, Not Instruct aha moment Clue out-of-box-experience (OOBE) Samuel Hulick, UserOnboard, podcast interview Clippy call to action Val Geisler drip campaign tech touch A/B test or split test Max Seelemann