UnitedHealth's Operational Changes: Automation & Standardization

UnitedHealth Group, facing profit shortfalls and audit findings, is implementing significant operational changes. These changes focus on increasing automation and standardizing processes across its health services and pharmacy benefit units. The company aims to address issues identified in audits, with over half of the remaining actions expected to be completed by the end of this year. The changes also address a lack of standardized documentation in programs like HouseCalls, which submit patient diagnoses for Medicare Advantage payments.The Daily News Now! — Every city. Every story. AI-powered. Hosted on Acast. See acast.com/privacy for more information.