Ep 093: Solo Inti Martinez-Alemán’s Award-Winning Approach to Client Service

A solo serving the Hispanic community in St. Paul, Minn., Inti Martinez-Alemán knew from the day he opened his Ceiba Forte Law Firm that he wanted to take a creative approach to client service.  It starts from the moment clients first arrive for a consultation, when he offers a drink menu and then asks them to pick a story card that best depicts how they are feeling. It continues through his use of visuals to explain the legal process, his use of virtual reality to familiarize clients with the courtroom, and his flexible approach to setting fees.  These and other innovations earned Martinez-Alemán and his firm the 2020 Reisman Award for Excellence in Client Service, presented during the recent Clio Cloud Conference.  In this episode of LawNext, Martinez-Alemán shares his approach to customer service as well as his journey from an abogado in Honduras to solo in St. Paul.  Support for this show: A huge thanks to our sponsor, ASG LegalTech, the company bringing innovation to the legal space with modern and affordable software solutions. ASG LegalTech’s suite of technology includes the practice management platforms PracticePanther, Bill4Time, and MerusCase, and e-payments platform, Headnote. We appreciate their support.  A reminder that we are now on Patreon. Subscribe to our page to be able to access show transcripts, or to submit a question for our guests. Thank you to our leading Patreon member Allen Rodriguez and ONE400 for your support!