Unfiltered Stories | The great commercial banking innovation catch-up

Commercial banking is a critical revenue generator for financial institutions. However, as we found in a recent study conducted by HFS Research in partnership with Infosys, the lion’s share of digital investment has often gone to the retail banking line of business, leaving commercial customers hungry for innovation. In this edition of HFS Unfiltered, we caught up with Chinmay Patel, the CIO for Commercial Banking Technology at Citizens Bank to discuss how Citizens is driving innovation in commercial banking despite some pretty notable market headwinds. Key discussion topics include: Building healthy regional commercial banks Driving impact and progress amid macroeconomic challenges Balancing short-term wins with long-term innovation needs Bringing generative AI and other fantastic innovations to work for commercial banking Activating ecosystems as a critical growth strategy