Unfiltered Stories | Simplicity is the new differentiator

In this edition of Unfiltered Stories, HFS Chief Strategy Officer Don Ryan is in conversation with Abhishek Shankar, President - Communications, Media and Entertainment at Tech Mahindra Americas to discuss the importance of simplification in the telecom industry. Abhishek’s current role at Tech Mahindra involves leading the business to simplify the digital transformation journey, as well as directly influencing growth, business cycle times, and productivity of client organizations while keeping pace with the speed of technology disruptions. Don and Abhishek cover a range of topics, including: How simplifying IT services and overall solutions can lead to increased traction among service providers with their enterprises in the intricate telecom domain? The role of standard IT solutions in driving efficiency and consistency in telecom operations. How minimalistic IT service offerings can create more value and clarity for telecom clients? The competitive edge that simplified IT solutions can offer in a saturated telecom market. The advantages of redefining SLAs and governance to be more straightforward, transparent, and aligned with both IT vendors and telecom client objectives. Can GenAI be a game changer in driving simplicity? Read the associated Market Vision Paper, "Simplicity is the new differentiator" here.