Unfiltered Stories | Publicis Sapient’s vision for ecosystem value in travel, hospitality and logistics

In this HFS Videocast, Melissa O’Brien, Executive Research Leader at HFS Research is in conversation with Jagdish Ghanshani, Travel & Hospitality Lead, North America, and Nick Shay, Travel and Hospitality, Lead International at Publicis Sapient. Publicis Sapient was named as a Market Leader in HFS Horizons: Travel, Hospitality, and Logistics Services study. The firm’s strategy aligns well with our Horizon 3 vision of creating synergies across the enterprise ecosystem. HFS Horizon evaluated 21 service providers across the Why, What, How and So What dimensions align with Publicis Sapient’s ability to drive a OneEcosystem synergy via collaboration to create completely new sources of value. The study highlighted the key themes that are impacting the travel, hospitality, and logistics industries, including customer experience, ESG, health and safety, partnerships, and employee training and development. The services industry is attracting service providers of all stripes including IT service providers, domain experts, consultants, and BPO players in an attempt to address enterprise challenges with staff augmentation, digitalization, and modernization. Also discussed in our videocast is the emerging opportunity that generative AI presents to further create ecosystem value across the travel, hospitality, and logistics landscape. You can read the report "HFS Horizons: Travel, Hospitality, and Logistics Service Providers, 2023" here.