Phil Fersht Talks with ThinScale CEO & Co-Founder Brendan Kiely

On this special Fireside Chat, HFS CEO Phil Fersht talks with Brendan Kiely, CEO & Co-Founder at ThinScale Technology Ltd about the CX provider’s growth opportunities and downturn. Phil and Brendan cover a range of topics, including: Where are the growth opportunities for CX providers right now? And what are some of the challenges they’re facing? The transition from Great Resignation to the squeeze of the recession. How CX providers are handling the downturn? What is the importance of remote/hybrid work to ease the financial burden on employees? Hybrid vs Remote: Where are CX providers leaning? How are they handling that transition, or partial transition, back on-site? BYOD vs Corporate devices: How are CX providers approaching hardware and equipping their agents, especially from a “sale-to-seat” perspective? What particular aspects of our technology stood out to the researchers to include us as a Hot Vendor?