HFS Horizons Summit-NYC—The Great ChatGPT Bake Off

Moderator: Joel Martin, Executive Research Leader, HFS Panelists: Jo Debecker, Global Head, Wipro FullStride Cloud, Wipro Stephen Dunn, Head of Innovation and FinTech, Sumitomo Mitsui Banking Corporation Cyrus Khajvandi, Co-Founder & CEO, Humata.ai Sibu Kutty, Worldwide Tech Leader, GTM Programs, Amazon Web Services (AWS) Vikrant Karnik, Global Business Leader of Cloud and Technology Services, Genpact Sheri Sullivan, Partner/Global Payroll Operate Leader, EY Session Description: Generative AI is poised to disrupt how customers, employees, and technology interact. We’re moving beyond bots focusing on discrete problem solutions toward contextual interpersonal discussion and co-creation. Are solutions like ChatGPT ready for prime time? Or is it all just hype? In this session, we will debate the hype versus reality of whether generative AI can have a profound impact on business. We’ll even invite ChatGPT to the conversation. Our topics include: ChatGPT—fun widget or game-changing “iPhone moment for AI”? Generative AI is not new. Why is it so hot now? How can it best be harnessed? How does generative AI impact employee experience? Will employees benefit or be replaced? What’s the outlook for customer experience? Are there benefits to be had? The ethics of AI are always a concern. How do they play into generative AI?