Scaling a Remote Co-Hosting Business While Maintaining a 5-Star Guest Experience – with Sean McGregor

The best business strategy is a satisfied customer. And if you host one or two short-term rental properties, it’s fairly easy to earn five-star reviews on Airbnb. But how do you maintain a high-quality guest experience at scale? How do you rack up 2,000-plus reviews and keep a 4.99 rating?Sean McGregor is the Founder and CEO of Stay Work and Play Co-Hosting, otherwise known as SWAP Lofts. Sean and his wife Lindsey have been hosting on Airbnb since 2012, garnering 2,212 reviews and a 4.99 rating overall. Sean pivoted to the cohosting model during the pandemic, and so far, he has built a portfolio of 15 listings in five states. He is also an active member of our Legends X community.On this episode of Get Paid for Your Pad, Sean joins me to explain how he pivoted his STR business during COVID, sharing what he did to connect with property owners and build his management portfolio. He discusses using Thumbtack to find good team members in a new location and walks us through his plans to scale SWAP. Listen in for Sean’s top four strategies for maintaining a five-star guest experience—even as you grow your STR business!Topics CoveredHow Sean got his start with short-term rentalsHelped then-girlfriend Lindsey host on AirbnbManaged remotely during family trip to EuropeHow Sean pivoted to cohosting during COVIDDraw on experience managing family property Find property owners in Facebook groupsHow Sean uses Thumbtack to find team membersHire photographer, cleaners, handyman, etc.Narrow down by reviews, they bid on jobWhy Sean pays for a photographer to do a 3D tourMakes it easier for cleaners to bid on jobHelp guests and team members find thingsHow Sean maintains a high guest satisfaction scoreMake it as easy as possible to check inPersonal connection via text throughout stayMake it right when things go wrongSean’s top strategy for getting a 5-star reviewWrite detailed, friendly review for guestText screenshot and they reciprocateSean’s plans to scale SWAP Co-Hosting Document processes through Legends XBuild team so business can run without himWhat Sean did before he got into short-term rentals College VIP discount cards for studentsGolf VIP (access to/discounts on courses)Why Sean recommends the Legends X programAccountability pods to stay engagedCommunity going through similar thingsConnect with SeanStay Work and Play Co-HostingResourcesThe 4-Hour Workweek: Escape 9-5, Live Anywhere and Join the New Rich by Timothy Ferriss‘Alive Time or Dead Time. What Will It Be?’ in the Daily StoicThumbtackMatterport Virtual 3D Real Estate ToursStarlinkJulie George on ClubhouseLegends XGet Paid for Your Pad on YouTubeEmail [email protected] SponsorHostfully [Discount Code PAD] Hosted on Acast. See acast.com/privacy for more information.