Tech and Touch: Lessons from the Pandemic
Fintech for the People - En podkast av Accion

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One of the challenges in financial inclusion balancing innovative tech with the need to build trusted relationships with customers beyond the digital realm. While the pandemic accelerated digital adoption, it also hampered the ability of financial institutions to cultivate relationships with their customers. Four panelists explain how they discovered innovative ways to continue balancing tech and touch through and beyond the pandemic.