Leveraging Technology to Improve Customer Service and Grow Your Business

Ralph Estep Jr. discusses the essential role of customer service in any business, and how technology can enhance it. He discusses how Customer Relationship Management software, chat bots, and self-service options can effectively cater to customer needs. Ralph explores the creation and promotion of self-service portals, drawing from his own business experiences. He also talks about using social media as a direct line of communication with customers, incorporating it for personalized support, automated messaging, and customer privacy handling. Furthermore, he outlines the future of customer service with AI-driven solutions like voice assistance and augmented reality. LISTEN NOW Please share our Podcast with all your friends and family! Submit your questions or ideas for future shows - email us at [email protected] or leave a voicemail message on our podcast page Leave A Voicemail Message Like us on Facebook and follow us on Facebook at https://www.facebook.com/askralphmedia Twitter (@askralphmedia) or visit www.askralphpodcast.com for more information. To schedule a consultation with Ralph's team, contact him at 302-659-6560 or go to www.askralph.com for more information! Buy Ralph's Book - Mastering Your Finances! on Amazon Buy Ralph's Book - Gospel of Entrepreneurship: Following Jesus in Your Business Journey  on Amazon