Mathew Iantorno, Automating Care, Manufacturing Crisis

Artificially intelligent agents that provide care for human beings are becoming an increasing reality globally. From disembodied therapists to robotic nurses, new technologies have been framed as a means of addressing intersecting labour shortages, demographic shifts, and economic shortfalls. However, as we race towards AI-focused solutions, we must scrutinize the challenges of automating care. This talk engages in a two-part reflection on these challenges. First, issues of building trust and rapport in such relationships will be examined through an extended case study of a chatbot intended to help individuals quit smoking. Second, the institutional rationale for favouring machine-focused solutions over human-focused ones will be questioned through the speaker’s concept of crisis automation. Throughout, new equitable cybernetic relationships between those provisioning and receiving care will be platformed.