The Future of Contact Centre and Customer Engagement

Down The Wire Podcast - En podkast av The Network Collective

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Hosted by TNC's CEO, John Waterhouse, and CTO, Craig Northveth, Down The Wire Podcast brings you Episode 3: The Future of Contact Centre and Customer Engagement. Contact centre leaders are facing a new set of challenges in order to fulfil their operational and strategic objectives. These challenges are driven by a combination of customer expectations, the evolution of technology and, of course, the Covid-19 pandemic.Throughout 2020 TNC has been tracking trends across the Contact Centre market...

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