Falling into IT leadership in the Congo

Ed Lopez fell into IT and then killed IT... Learning how to develop the right processes accross the board while growing technology to a point of maturity. On this episode we talk about culture... education of end users accross multiple culture and geographic areas like the COngo Customer experience as a "service desk" NOT A "help desk" Most people don't get taught how to be a manager. Learning how to put yourself in someone else's shoes. ITIL - Certs and how things should function.