Nancy Douyon: Listening is the best hiring skill

Nancy Douyon has a remarkable story that lead her into a career in technology. From her childhood in Haiti, to moving to Boston and taking part in an MIT program as a kid, teaching as a teenager, and on to design roles at Google and Uber, Nancy’s unconventional path gives her a unique perspective on how to approach product design for an audience of everyone. We chat with Nancy about effective hiring through listening, making user research more representative, and ethical product design.