Ep 118: The Coming CX/UX Correction and Shift

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I'll be reading my new Medium article and taking your feedback and questions live! https://medium.com/delta-cx/the-coming-cx-ux-correction-and-shift-19b23ed8af22  This turned into a lovely conversation with the people in the chat rooms. Thanks, everybody! Watch on YouTube: https://youtu.be/ofAsdGOkBoM

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