Ep 031: The UX Tipping Point of Pal Mickey

Have you ever heard of a Walt Disney World invention called “Pal Mickey”? Probably not, yet he’s one of the most innovative and interesting products in decades. He led to Disney’s MagicBands, which you may or may not have heard of. Pal Mickey is conveniently left out of a famous speaker’s presentation that says Disney was in the “UX dark ages” for the period of time Pal Mickey was being developed and was released to the public. It’s time for you to learn what that speaker didn’t tell you. Learn about Pal Mickey, MagicBands, why they are both important to know more about, and how Disney Parks are never in the “UX dark ages.” This podcast goes beyond the UX tipping point of Pal Mickey to also expose the speaker’s very flawed model of UX maturity, and how he sets up the whole talk to try to convince you to hire him for private training… while giving you no actionable information or advice.