Ep 012: The Four Horsemen of Bad CX and Their Antidote
Delta CX Live Streamed Podcasts - En podkast av Delta CX
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Special guest Ira Wolfe from Success Performance Solutions discusses our “Four Horsemen of Bad CX” model, and how it applies to HR, hiring, and the candidate experience. He and I came up with the “antidote” to the Four Horsemen.
