415: Stephen Shapiro, Invisible Solutions
Crack the Customer Code - En podkast av Adam and Jeannie - Tirsdager
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Stephen Shapiro touches upon why so many of us approach problems in the same way, and how you as a leader in customer experience can do it differently. It’s not your job to get the answers, but to ask the questions that allow your team to reach the right solutions. Learn more about your ad choices. Visit megaphone.fm/adchoices
