How data and technology fuel the customer experience and global expansion with Rivian’s Diane Lye
Conversations with Zendesk - Interviews about Customer Service, Support, and Customer Experience - En podkast av Zendesk: Customer Service Software & Sales CRM
Kategorier:
On this episode, we’re joined by Diane Lye, Chief Information Officer of Rivian. Diane shares her invaluable insights on leadership, the importance of meaningful work, and Rivian's mission-driven approach to creating sustainable technology for our planet's future.
Key Takeaways:
(03:13) Diane's early career as a demographer and statistician.
(05:31) The customer-centric approach at Capital One.
(06:25) Rivian's shift from R and D to manufacturing at scale.
(07:11) Diane emphasizes the importance of meaningful work.
(12:25) Focus on customer experience in electric vehicle ownership.
(19:37) Rivian's opportunity to improve air quality in cities.
(21:06) Leadership involves enabling and valuing team members.
(23:17) Diane shares a personal story about customer experience.
(26:11) Emphasizing the need for cybersecurity in the tech industry.
(28:16) Rivian's mission to sustainably impact the planet.
Resources Mentioned:
zendesk.com/community - http://zendesk.com/community
usergroups.zendesk.com - http://usergroups.zendesk.com
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#CX #CustomerService #CustomerExperience
