Andy Hoar, Leading Authority on B2B eCommerce Business & Strategy

Dirk and Kelly dive into all things B2B commerce with Andy Hoar, one of the world’s foremost experts in B2B commerce. From a modern definition of B2B, to the state of B2B commerce, this episode covers composability in the B2B context, what’s next from Paradigm B2B and a sneak peek into an upcoming digital maturity report from commercetools and Master B2B. https://www.paradigmb2b.com/ https://www.linkedin.com/in/andyhoar/ https://www.linkedin.com/in/dirkhoerig/ https://www.linkedin.com/in/kellygoetsch/ 01:00 Welcome back for a second time Andy Hoar! Personal background/Paradigm B2B Consulting intro 02:28 How does your combine process differ from a traditional Gartner MQ or Wave? 03:45 How Andy evaluates commerce platforms 07:11 “B2B” is a pretty broad term. Define its taxonomy and distinct needs for each? 09:15 What differentiates digitally mature B2B’s from immature B2B’s? 14:15 What's the state of B2B today vs. B2C? What holds back B2Bs as they build out new direct to consumer channels or attempt to modernize? 20:53 Distribution: is connecting distributors w/ the consumer a future model? 23:16 At Elevate you mentioned that all 18 of the 18 vendors you evaluated claimed to be composable. What in your mind equals true composability (in B2B context)? 29:18 What hires do B2B’s need to make (by profile, skills, and temperament) in order to succeed in digital commerce? 35:35 Tell us about your Master B2B classes? 38:47 You work with vendors all the time. What could we do better? Give us your top recommendations