#8 - Crucial Conversations

CISOs often encounter situations where everyone has a different opinion, it's a high stakes decision, and emotions are running high.  These situations create crucial conversations opportunities where a CISO needs to be effective.  This podcast discusses how to turn disagreement into dialogue, surface any subject, and make it safe to discuss. Please listen as G Mark Hardy and Ross Young discuss the 8 step process from the book, "Crucial Conversations." Get Unstuck  Start With Heart Master My Stories State My Path Learn To Look Make IT Safe Explore Others' Path Move To Action We recommend you visit the following Crucial Conversations Website to learn more https://www.vitalsmarts.com/crucial-conversations-training/ The Crucial Conversation Book can be found on Amazon https://www.amazon.com/dp/0071771328/ref=cm_sw_em_r_mt_dp_0Cj3FbY9KA429 Chapters 00:00 Introduction 02:13 How to have crucial conversations 06:14 How to make better decisions 09:54 The dangers of talking about business 14:26 The importance of clarifying what you really want 17:51 The importance of mutual respect 25:18 How to achieve a shared goal 29:11 How to partner together to stop terrorism 33:13 How to create a mutual purpose 37:08 How to speak your mind in a safe environment 40:52 The importance of being vulnerable 51:56 The importance of listening to people 54:56 How to be a successful CISO