The Service Resolution Management (SRM) Wave

The service resolution management (SRM) wave is all about giving better serve customers. How different is it from CRM? What new opportunities and challenges does it bring for software vendors and end customers? Guest: Alan Hubbard, Executive Vice President, R&D, KANA Guest Bio: https://www.ciotalknetwork.com/contributor/alan-hubbard/ More on this Episode: https://www.ciotalknetwork.com/the-service-resolution-management-srm-wave/ More on Leadership: https://www.ciotalknetwork.com/topics/leadership/ Visit CIO Talk Network Website: https://www.ciotalknetwork.com/ Subscribe to our Newsletter: https://www.ciotalknetwork.com/subscribe/ Nominate Guests or Sponsor: https://www.ciotalknetwork.com/contact/