ITSM and SOA: Siamese Twins

As organizations start implementing ITSM and/or SOA, the interdependence between the two should become obvious. Are organizations recognizing this connection? How can this inherent relationship be leveraged to plan and execute a common implementation and achieve higher level of efficiency, better quality of service, and reduced cost? Guest 1: Ken Hamilton, Founder/Past Chair itSMF USA; Director, HP Education Guest Bio: https://www.ciotalknetwork.com/contributor/ken-hamilton/ Guest 2: Russ Daniels, VP and Chief Technology Officer, HP Enterprise Services Hewlett-Packard Guest Bio: https://www.ciotalknetwork.com/contributor/russ-daniels/ More on this Episode: https://www.ciotalknetwork.com/itsm-and-soa-siamese-twins/ More on Leadership: https://www.ciotalknetwork.com/topics/leadership/ Visit CIO Talk Network Website: https://www.ciotalknetwork.com/ Subscribe to our Newsletter: https://www.ciotalknetwork.com/subscribe/ Nominate Guests or Sponsor: https://www.ciotalknetwork.com/contact/