Does Your IT Helpdesk Help?
CIO Talk Network Podcast - En podkast av CIO Talk Network - CTN
Kategorier:
The IT helpdesk operation in most organization has mostly been ad hoc and reactionary. It has also been given the glamorous title, "service desk" with "ITIL" expected to provide a virtual weapon and the department to become a proactive army that anticipates and annihilates enterprise wide IT problems. Is that truly the case? Guest 1: Barry Carter, Corporate Information Officer (CIO), Alliance Data Systems Guest Bio: https://www.ciotalknetwork.com/contributor/barry-carter/ Guest 2: Vinny Licht, Chief Information Officer, TAUCK WORLD DISCOVERY Guest Bio: https://www.ciotalknetwork.com/contributor/vinny-licht/ More on this Episode: https://www.ciotalknetwork.com/does-your-it-helpdesk-help/ More on Leadership: https://www.ciotalknetwork.com/topics/leadership/ Visit CIO Talk Network Website: https://www.ciotalknetwork.com/ Subscribe to our Newsletter: https://www.ciotalknetwork.com/subscribe/ Nominate Guests or Sponsor: https://www.ciotalknetwork.com/contact/