How CIOs Become Customer Obsessed - Guest: Bask Iyer, CIO and CDTO of VMware

In this episode, we sit down with Bask Iyer, VMware's CIO and Chief Digital Transformation Officer to discuss his views on the techniques that technology leaders are using to become customer-obsessed. In this conversation, Bask talks about the responsibilities and opportunities that the CIO has regarding the customer experience as well as fundamental topics like key distinctions that need to be made between internal and external customers.