EP50 | Ziv Peled - How AppsFlyer’s Customer Success team has generated over $100 million in expansion revenue

Today on Churn.fm, we have Ziv Peled, Chief Customer Officer at AppsFlyerIn today's episode, we discussed how Ziv built AppsFlyer’s customer success team from scratch, how he set the key metrics, and how the team evolved to generate over $100 million in expansion revenue in the last 20 months for the company.Ziv also shared the three main things he looked for when hiring a new customer success manager at the start, why Annual Recurring Revenue churn is the most critical metric for a Customer ...