EP35 | Corey Haines - How Baremetrics collects HONEST feedback from churning customers

Today on Churn.fm, we have Corey Haines, Head of Growth at Baremetrics In this episode, we talked about the "dirty little secret" most companies have when it comes to their customer churn rate, what "dunning" is and why it’s important for any SaaS company to monitor it, and the most common reasons for delinquent churn. We also discussed how to collect honest feedback from churning customers, how to recruit the right interviewee for customer research, and how to figure out the most m...