EP20 | John Gleeson - How KeepTruckin keeps a near-perfect customer retention rate

Today on CHURN.FM we have John Gleeson, the Head of Customer Success for Upper SMB, Mid Market, and Enterprise of KeepTruckinWe chatted about what it’s like building a customer success team in a fast-scaling startup and how they achieve a near-perfect customer retention rate.John also shared the tool stack his Customer Success team uses, why their customer success team is set up into two different functions between onboarding and Customer Success, and how they proactively prepare for customer...