EP 97 | Mariah Hay - How Help Scout uses Support-Driven Growth to increase retention.

Today on the show we have Mariah Hay, VP of Product at Help ScoutIn this episode, Mariah shares the product principles she lives by, and the importance of having a cross-functional group of teams working towards outcomes with an aligned goal to avoid building a Frankenstein product. We also discussed how Help Scout’s product team uses OKR’s, what Support Driven Growth is and how you can implement it, and we dove deep into Product Specialists at Help Scout, who they are, what they do, and...