EP 93 | Sydney Strader (Catalyst) - How InVision’s hyper-growth masked churn and retention rates and what was the turning point.
CHURN FM - En podkast av Andrew Michael - Onsdager
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Today on the show we have Sydney Strader, Head of Customer Success at Catalyst.In this episode, we talked about what motivated Sydney to make the switch from a career in marketing to customer success, how you can align compensation between sales and customer success. We also discussed her time at Invision and how they maximized value for their customers by taking renewals off the CS team’s plate and how their hyper-growth masked churn and retention. Sydney also shared her number on...
