EP 80 | David Apple (Notion) - The evolving role of Customer Success in hyper-growth companies

Today on the show we have David Apple, Head of Customer Success at Notion.In this episode, we talked about the conflict between Sales and Customer Success and how it can be avoided, what the leading indicators of retention are at Typeform VS Notion, and how Typeform’s CS team segments its customers based on their retention rate to help prioritize, appoint resources, and make decisions. We also discussed why sooner is not always better, the low touch and high touch onboarding set up at Ty...