EP 140 | Puneet Kataria (CustomerSuccessBox) - The moving pieces of a successful customer success stack.

Today on the show we have Puneet Kataria, founder of CustomerSuccessBox.In this episode, we talked about what made Puneet make the switch from engineering to sales, the importance of selling to the right customers to avoid churn, and we debated whether “customer success” is the right job title for the job. We also discussed the building blocks a customer success team needs, the five different animals of SaaS and the type of customer success model to use for each animal, and finally Punee...