EP 139 | Harini Gokul (AWS) - Baking Customer Success into your company’s DNA from day 1.

Today on the show we have Harini Gokul, Chief Customer Officer at AWS.In this episode, we talked about the challenges of building and scaling customer success teams at companies like Amazon and Microsoft, and how they bake their customers’ customer perspectives into their work, to deliver true value for their customers.We also discussed the importance of being proactive and knowing what your customers might be wanting next, the characteristics and traits Harini looks for when hiring for custo...