EP 134 | Ryanne Doumet - How PandaDoc scaled their high touch customer success model as the company scaled.

Today on the show we have Ryanne Doumet, Customer Success Manager at PandaDoc.In this episode, we talked about what drove Ryanne to make the switch from media & advertising to customer success, how PandaDoc scaled their customer facing approach as the company scaled, and how they put together Customer Success decks to bring value to client conversions, using their own tool. We also discussed the upsides and downsides of a Matrix organization, setting, tracking and measuring KPI...