EP 107 | Ashvin Vaidyanathan - How Gainsight’s Customer Success and Product teams work together towards a common north star metric.
CHURN FM - En podkast av Andrew Michael - Onsdager
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Today on the show we have Ashvin Vaidyanathan, author and CCO at Gainsight.In this episode, we talked about the power and impact that Customer Success and Product teams have when joining forces, why Ashvin created a Customer Experience position to act as a liaison between the two teams and how they have a common north star metric they focus on.We also discussed how the CS team determines which pain points are important to act upon, what that process looks like, how they measure the impact of ...
